Pan American Insurance is a large insurance company that did not have a mobile presence. They wanted to create iOS and Android apps to help increase their customer engagement and decrease call center costs. SevenTablets partnered with this business to create a user-friendly mobile app that would leverage big data technology and user analytics. The 7T team developed native iOS and Android applications that seamlessly integrated with the client’s brand and website. Plan members were given the ability to view their benefits, search for in-network providers and view their ID cards, all while on-the-go. Other app features include a contacts list, digital resource database, the ability to deliver customized messages to specific end-user groups, and an internal search function.
Cut Call Center Costs
Pan American Insurance sought a software solution to cut call center costs while increasing customer satisfaction and improving profit margins.
Business First Approach
7T took a “Business First” approach by working with stakeholders and company leaders to create a development plan based on Pan American’s needs.
This client wanted to provide customers with access to a variety of digital resources, including the individual’s insurance ID card, policy details and insurance benefits.
• Understanding the Users: 7T aligned all stakeholders, including executives and their respective teams, to effectively map technology back to the business in a way that would deliver a winning user experience to drive adoption and engagement.
• Create a New Revenue Channel: By effectively utilizing a mobility strategy following the work that goes into our “Business First” approach, PanAm was able to develop a new revenue channel through its newfound enterprise mobility solution.
SevenTablets is a Dallas software consulting company, specializing in digital transformation and developing cutting-edge business solutions. Our expertise spans mobile app development, custom software development, system integrations, data governance and many of the most advanced technologies, including natural language processing (NLP), augmented reality (AR) and disparate database cloud integrations. We apply a business-first approach to our client’s goals, helping them develop software solutions that streamline business processes and increase revenue. SevenTablets is based in Dallas, Texas with additional offices in Austin, Houston and Chicago. Our clientele spans the United States and beyond.
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